Program Manager


Organization Name: INTERSOS
Location: Amman, Jordan
Apply email: Not Specified
Start Date: 15 Apr 2024, 02:38 pm
Closing Date: 30 Apr 2024, 12:00 am

Job Title: Program Manager

Code: SR-42-9342

Deadline: 30/04/2024

Country: Jordan

Duty Station: Amman, Jordan

Type of duty station: Family duty station

Starting date: 01/07/2024

Contract duration: 12 Months

Reporting to: Head of Mission

Supervision of: Field Managers

General context of the project

INTERSOS is active in Jordan since 2012, providing assistance to Refugees and the Host Community in urban and peri-urban areas with special focus on the most vulnerable groups.

With a coordination office in Amman, INTERSOS is currently operating in the Governorates of Amman, Irbid, Madaba, Karak, Tafileh and Ma'an with a program focused on Protection, including Child Protection, prevention and response to Gender-Based Violence and specialized assistance to persons at heightened risk through a community-based approach.

General purpose of the position

In collaboration with the Head of Mission, define and plan program objectives and priorities according to INTERSOS strategy, identifying humanitarian needs, analysing context and humanitarian issues at stake, risks and constraints and calculating human and financial needs.

Manage, in collaboration with the Head of Mission, operations, strategic growth and strong external and internal representation to efficiently ensure the program goals and improve targeted population’s conditions and humanitarian situation. S/he is responsible for the overall development, management, planning, implementation, and monitoring of programs implemented under the area of responsibility.

The Program Manager brings together the different projects’ components and ensures quality and timely reports to the donor.

The Program Manager is budget holder and supervises/monitors closely the financial planning, liquidity planning and budget utilization/burn rate monitoring in compliance with INTERSOS Model and donor regulations.

Main responsibilities and tasks

Program development and quality:

• Deliver quality program activities reporting, including the findings in terms of impact/changes at the level of beneficiaries achieved through the projects, compliant and consistent reporting per INTERSOS and donor requirements, in close collaboration with the HQ Grants Unit
• Develop a clear understanding of the INTERSOS program and country strategy among project teams – ensure also timely input/feedback by the team on strategic issues.
• Contribute to strategic growth and program/project development.
• Ensure that program delivery matches INTERSOS and donor technical minimum standards and seek technical advice, MEAL guidance, and tools.
• Ensure a clear overview of actors and services in the area of intervention, permitting the development and implementation of partnerships and referral pathways.
• Working closely with Protection Coordinator in order to ensure quality of service delivered and respect of Protection standards
• Comply and abide by INTERSOS policies.

Program management

• Ensures the planning, implementation and monitoring/evaluation and sets targets as included in the project description. Flag significant deviation from the program implementation plan and estimated expenditures; alert relevant staff.
• Supervise the implementation, monitoring, development and evaluation of the programs in collaboration with the project teams
• Prepare regular updates of program activities work-plan and related financial plan, ensuring timely and quality implementation in compliance with INTERSOS and donor guidelines and in line with the projects and sector-specific strategies
• In collaboration with the MEAL team develop tools to assess, analyse and evaluate the project’s impact
• Perform regular field visits to the project locations to ensure the quality of the intervention in compliance with the internal and donors' standard
• Work closely with partnership manager to oversee partnership implementation and regularly update on progress with field manager
• Analyse the area of responsibility humanitarian needs of the community and assessment
• In collaboration with the Technical Coordinators design and revise project proposals
• Invest in building relationships, both with the outside community and with the population that Intersos is targeting
• Provide constant update on the progress of the projects to the Head of Mission
• Represent INTERSOS in relevant working groups, and other fora in the Intersos programmatic context as delegated by the Head of Mission. Ensure timely reporting of highlights to the Head of Mission and Technical Coordinators
• In coordination with the Head of Mission, ensure regular updates to donor representatives.


• Ensure the program’s institutional memory, keeping written records (and filing them) on its development in order to broadcast INTERSOS achievements and improve awareness
• Ensure regular internal reporting and elaborating, in coordination with the Grants Unit, contractual reports according to donor rules and regulations.
• Ensure INTERSOS Project Appraisal Tool is accurate through data collection and timely submission.
• Monitor the project data collection with relevant technical referent, analysis and reporting on a timely basis to ensure correct use of the internal DB and monitoring tools.

People management

• In coordination with the HR department and relevant Managers, plan and organize the organizational charts, distribute tasks and workload among the teams, guiding their comprehension of the issues linked to the program and the mission through regular working meetings and feedback, in order to ensure an efficient deployment of the resources and the achievement of the expected goals
• Inform the field team on the instructions given by the coordination promoting fluent, smooth written and oral communication and information flow and ensuring confidentiality.
• In coordination with the HR department and relevant managers and technical coordinators, identify training needs, build the capacity, coordinate, supervise, and motivate the staff, support ad hoc training sessions and on-the-job training, provide individual follow up and coaching, carry out end-of-mission evaluation of the team members and lead internal communication initiatives in order to facilitate people’s integration and professional development and to maximize their capabilities and commitment to INTERSOS values and project’s goals.
• In coordination with the HR department, it is responsible for ensuring that the program staff are trained and respect INTERSOS policies, rules, and regulations.

Finance and logistics

• Plan and monitor financial expenditures, ensuring the correct reporting and accounting of expenditures as per the defined budget. In coordination with the Finance department, supervise project financial indicators to ensure efficiency and detect deviations and their causes early.
• Coordinate with the field managers, plan and ensure overall supervision of the procurements for the program needs, and monitor
• the progress with the relevant manager.


• Advanced university degree in Social Sciences, Political Sciences, International Relations, Humanitarian and International Cooperation or related field

Professional experience

• Minimum 3 years of professional experience in the management of humanitarian project/program, including financial management and logistics responsibilities.

Professional requirements

• Administration, finance, and budget management skills.
• Essential computer literacy (word, excel and Internet).
• Analytical thinking, analysis capacity, and strategic program development skills.
• Experience in establishing and maintaining collaborative relationships with donors and government counterparts and with donors' compliance and reporting.


• English Required.
• Knowledge of Arabic and/or Italian is considered an asset.

Personal requirements

• Strong representation and negotiation skills.
• Ability to ensure quick quality delivery.
• Ability to adhere to deadlines.

General Conditions: Family duty-station

Remuneration: According to position and seniority

Transportation: Round-trip flights for the humanitarian worker + dependents. For any mission lasting at least 12 months, at 9 months one free plane ticket to the country of residency and back to the mission for the humanitarian worker + dependents

Medical insurance: Medical Insurance; injuries and death insurance; civil liability insurance, reimbursement for vaccines, medical certificate and PCR test for deployment; psychosocial support on request for humanitarian worker + dependents

Visa: Visas for the humanitarian worker + dependents

Annual leave: 2.5 days per month

Installation costs: Installation costs lump sum

School fees: School fee contribution for dependents on mission

Induction: Online orientation course

Notes1: In "Family duty station", unaccompanied humanitarian workers may decide to exchange family benefits for an interim flight every 3 months to the country of residency.

Notes 2: INTERSOS applies a “Learning & Development Policy” which includes the possibility to receive capacitation and participate in internal and external training. Priority will be given to Staff working for INTERSOS for over two years. Staff with seniority >2 with a demonstrated good performance and high commitment will be invited to be part of the INTERSOS Pool and to create their “Personal Development Plan”.

The Personnel Development Coordinator will then accompany them individually to shape their capacity-building plan.

Notes 3 The categorization of Family, Non-Family, and Accompanied Duty stations is subject to security criteria, access to health and education services, and is non-negotiable.

Accommodation: House allowance

R&R: N/A

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