About Us?

Textile Exchange is a global non-profit driving positive impact on climate change across the fashion and textile industry. It guides a growing community of brands, manufacturers, and farmers toward more purposeful production from the very start of the supply chain.?

By 2030, its goal is to guide the industry to achieve a 45% reduction in greenhouse gas emissions within fiber and raw material production. Its focus is holistic and interconnected, accelerating the adoption of practices that improve the state of our water, soil health, and biodiversity too.?

For real change to happen, everyone needs a clear path to positive impact. Textile Exchange believes that approachable, step-by-step instruction paired with collective action can change the system to make preferred materials and fibers an accessible default, mobilizing leaders through viable strategies, proven solutions, and a driven community.?

At Textile Exchange, materials matter. To learn more, visit?TextileExchange.org.?

Working at Textile Exchange?

We work remotely with a team located in 20+ countries. We are a diverse group committed to harnessing the strengths of the global textile industry to accelerate change toward climate and other vital environmental goals. We work collaboratively on critical environmental issues worldwide by working and interacting with farming groups, processors, brands, retailers, and environmental experts in the textile and fashion industries around the world. We offer an opportunity to join a cutting-edge global environmental nonprofit and help strengthen our organization's impact. Each Textile Exchange employee is offered a competitive compensation package with paid time off, a yearly bonus, opportunities for continuing education, and more.?

Job Summary?

The Membership Coordinator is integral to the Textile Exchange's Global Membership team. As a global non-profit, delivering to our Climate + Strategy requires positive engagement, progressive behavior, and the collective action of our membership and stakeholders. This position is vital in supporting our members to ensure Textile Exchange's Member & Corporate Engagement strategy.???

We are looking to fill this position in the Americas. This position is a full-time role, reporting directly to the Manager of Membership based in New York, USA, with a planned start date in April 2023. The person will provide Textile Exchange members with a unified, beneficial, value-added member experience. They will support efficient and streamlined communications, help build and maintain reporting systems, and coordinate administrative tasks.??

This is a fantastic opportunity to work for a mission-driven organization. You will be a positive person interested in sustainability and passionate about using data and technology to support science-based decision-making. You will have a proven ability to remain flexible, proactive, resourceful, and efficient, with a high level of professionalism. Expert-level written and verbal communication skills, the ability to plan, strong decision-making capacity, systematic approach to addressing issues, and attention to detail.?

Like all roles at Textile Exchange, this role will be primarily home-based; Textile Exchange is a US-based but remote-working organization with a global team. Your key colleague will be mainly based in the United States.?

Duties and Responsibilities?

• Work directly with our Friend Level members in the region by leading onboarding presentations, answering membership inquiries, and tracking trends.
• Support our Membership Manager with our Partner Level members in the region by helping schedule calls and note-taking during meetings.
• Secondary contact for Partner and Supporter level members in the region.
• Support the Membership Team in the implementation of member benefits and improvement of the onboarding process for members.
• Support in internal and external membership operations while working to streamline processes and systems.???
• Work with our Internal Systems Coordinator and the Communications team to create and update membership communication materials.
• Proactive management of Salesforce by updating member and prospect profiles.?Annual process tied to membership renewal, including updating contacts in Salesforce.??
• Generate reports in Salesforce to segment our membership community and support other teams with outreach and event planning.
• Support in ideation, creating and updating a monitoring framework for tracking membership progress to Climate + Goals.??
• Provide efficient and informative customer service to meet members’ needs, identify and respond to members’ pain points, and keep team members informed on trends in member queries.???
• Attending industry events and in-person meetings to connect with members and creating trip reports to share with the Textile Exchange team when possible.
• Cross-functional collaboration with the regional membership teams, being the bridge that helps drive projects forward and creates a feedback mechanism for the membership community and broader teams.??
• Engaging with members in Higher Logic and other systems.??

Skills Required????

• Bachelor’s degree and at least 1 year of professional experience required.??
• Positive, hospitable, supportive attitude???
• Experience in delivering excellence in a customer service environment.??
• Top Skills Needed: Critical Thinking, Self-Motivation, Clear Communication, Teamwork, Responsibility, and Accountability.???
• Personal qualities to match Textile Exchange’s Organizational Values Community, Respect, Collaboration, Integrity, and Inclusivity, and a commitment to Textile Exchange’s mission.????
• Highly organized and detail-oriented, flexible self-starter. Collaborative with an ability to prioritize and manage multiple tasks simultaneously.????
• Excellent written and oral communication skills.??
• Proficiency in Microsoft Office Suite, Microsoft Teams, and Clickup. Including Excel and PowerPoint. Salesforce CRM and Higher Logic

Employment Package??

• Reports to: Membership and Corporate Engagement Manager??
• Full-Time Position, 40 Hours a Week??
• Location: Virtual/Remote, working hours in the Americas (EST time zones preferred)?
• Annual Salary Range: $38,000-45,000 USD (Depending on Experience)
• To be filled in April 2023?
• Our offers for salary and benefits are dependent on the region of the final candidate. We post most positions based on a US-based Team member but final offers are done in alignment with the final candidate's permanent residence and in line with Textile Exchange's regional employment package.

How to Apply??

Please submit the following for consideration through our application here:??

• Resume??
• Cover Letter??

Applications will be considered on a rolling basis as they are submitted. Early application submission is strongly encouraged.

Textile Exchange is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Apply at: https://textileexchange.bamboohr.com/careers/91