• Support our Membership Manager with our Partner Level members in the region by helping schedule calls and note-taking during meetings.
• Secondary contact for Partner and Supporter level members in the region.
• Support the Membership Team in the implementation of member benefits and improvement of the onboarding process for members.
• Support in internal and external membership operations while working to streamline processes and systems.???
• Work with our Internal Systems Coordinator and the Communications team to create and update membership communication materials.
• Proactive management of Salesforce by updating member and prospect profiles.?Annual process tied to membership renewal, including updating contacts in Salesforce.??
• Generate reports in Salesforce to segment our membership community and support other teams with outreach and event planning.
• Support in ideation, creating and updating a monitoring framework for tracking membership progress to Climate + Goals.??
• Provide efficient and informative customer service to meet members’ needs, identify and respond to members’ pain points, and keep team members informed on trends in member queries.???
• Attending industry events and in-person meetings to connect with members and creating trip reports to share with the Textile Exchange team when possible.
• Cross-functional collaboration with the regional membership teams, being the bridge that helps drive projects forward and creates a feedback mechanism for the membership community and broader teams.??
• Engaging with members in Higher Logic and other systems.??
Skills Required????
• Bachelor’s degree and at least 1 year of professional experience required.??
• Positive, hospitable, supportive attitude???
• Experience in delivering excellence in a customer service environment.??
• Top Skills Needed: Critical Thinking, Self-Motivation, Clear Communication, Teamwork, Responsibility, and Accountability.???
• Personal qualities to match Textile Exchange’s Organizational Values Community, Respect, Collaboration, Integrity, and Inclusivity, and a commitment to Textile Exchange’s mission.????
• Highly organized and detail-oriented, flexible self-starter. Collaborative with an ability to prioritize and manage multiple tasks simultaneously.????
• Excellent written and oral communication skills.??
• Proficiency in Microsoft Office Suite, Microsoft Teams, and Clickup. Including Excel and PowerPoint. Salesforce CRM and Higher Logic
Employment Package??
• Reports to: Membership and Corporate Engagement Manager??
• Full-Time Position, 40 Hours a Week??
• Location: Virtual/Remote, working hours in the Americas (EST time zones preferred)?
• Annual Salary Range: $38,000-45,000 USD (Depending on Experience)
• To be filled in April 2023?
• Our offers for salary and benefits are dependent on the region of the final candidate. We post most positions based on a US-based Team member but final offers are done in alignment with the final candidate's permanent residence and in line with Textile Exchange's regional employment package.
How to Apply??
Please submit the following for consideration through our application here:??
• Resume??
• Cover Letter??
Applications will be considered on a rolling basis as they are submitted. Early application submission is strongly encouraged.
Textile Exchange is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Apply at: https://textileexchange.bamboohr.com/careers/91