Job Purpose and Background:

The SBTi is looking for a Target Operations Associate to provide logistic and administrative support to the processing of target submissions. This position will play a key role in keeping up with demand as the number of companies joining the initiative continues to increase.

In addition to support for existing processes, the pipeline associate is expected to create and implement process improvements to streamline and improve SBTi services, strengthening the wider SBTi operational model.

About you:

The ideal candidate is a proactive, self-motivated learner with a high level of attention to detail and excellent written communication skills. You enjoy working in an international team and are comfortable collaborating remotely with digital tools, independently to meet deadlines, and supporting colleagues with a variety of tasks using multiple software tools. This candidate should be efficient and thorough with administrative tasks, plus take a proactive approach towards improvement and automation.

About the SBTi:

The Science Based Targets initiative (SBTi) is a global body enabling businesses to set ambitious emissions reductions targets in line with the latest climate science. It is focused on accelerating companies across the world to halve emissions before 2030 and achieve net-zero emissions before 2050.

The initiative is a collaboration between CDP, the United Nations Global Compact, World Resources Institute (WRI) and the World Wide Fund for Nature (WWF) and one of the We Mean Business Coalition commitments. The SBTi defines and promotes best practice in science-based target setting, offers resources and guidance to reduce barriers to adoption, and independently assesses and approves companies’ targets. For more information please visit www.sciencebasedtargets.org

About the team:

This position is on the Target Operations team within the SBTi Services Department, whose purpose is to ensure an efficient target validation journey for companies.

Key responsibilities include:

• Perform due diligence, process, and organize company target submissions
• Conduct screenings on submissions to ensure documentation is complete and prepared for validation
• Understand technical team capacity and appropriately assign hundreds of validations per month
• Communicate directly and clearly with corporate contacts to retrieve missing documentation and deliver validation results
• Manage official SBTi inboxes and incoming queries from a variety of stakeholders
• Oversee critical database and data management entry and assurance processes
• Ensure data accuracy and generate reports to internal and external stakeholders
• Enjoy learning and improving software collaboration tools to expand the automation of operational processes, such as CRM and ticketing systems
• Create, maintain and update internal operational materials and protocols
• Collaborate cross-functionally via written and verbal communication with teams in varying time zones
• Review workload diligently and display excellent time-management skills to stay ahead of customer expectations and in accordance with established service level agreements
• Proactively research, pitch, and implement process innovations to improve operations within the SBTi
• Continuously learn in order to up-skill on technical knowledge and SBTi guidance roll-outs
• Contribute to projects outside of the specifically stated responsibilities to meet demands of the growing organization

Essential skills and experience needed:

• Currently eligible to work in N/A
• Excellent written communication skills to help internal/external customers
• Strong organizational and prioritization skills to diligently follow up on varying tasks
• Comfort with remote technology tools such as Google Suite, Slack, Asana, Freshworks, Jotform, or similar programs
• Experience working with spreadsheets and basic Excel/Google Sheets formulas
• Proactive and independent

Desirable criteria:

• Experience in a remote, international organization
• Experience using CRM/ticketing software
• Experience communicating via email external stakeholders, such as in a customer support or customer success role
• Proven ability to streamline administrative processes while maintaining accuracy in a high-volume environment
• Data quality assurance, analytics, and reporting skills

This is a full-time role.The salary for this role will be dependent on location and level of experience. This role is a fixed-term contract for 12 months with the possibility of extension and it will be reporting to the Target Operations Pipeline Manager.

Interested candidates should be legally allowed to work in the countries specified. The SBTi cannot sponsor any working visas.

What we offer:

• Working in one of the most successful and fastest-growing initiatives driving climate action;
• Exciting and challenging tasks in a dynamic, international, innovative, and highly motivated team;
• Salary Range TBD based on location
• Training and development;
• Attractive holiday package.

SBTi is an equal opportunity employer - committed to building an inclusive workplace and diverse staff, where all can thrive. We welcome and strongly encourage applications from candidates of all identities and backgrounds, and do not discriminate on the basis of race, color, religion, gender or gender identity, sexual orientation, national origin, disability, or age.

Department: SBTi

Locations: CDP Global – London

Apply at: https://cdpworldwide.teamtailor.com/jobs/3066204-target-operations-associate