The role

ACLED is recruiting a full-time IT & Security Project Coordinator to oversee the relationship with and be the point of contact with ACLED’s external IT Company (Managed Services Provider) and Information Security Risk Advisory. This person will be responsible for coordination and implementation of any IT and cybersecurity initiatives and Information Security protocols, while working in close collaboration with the external IT Company and Risk Advisory. organizations to coordinate and manage the implementation of any IT and cybersecurity initiatives. They will also act as the single point of contact for any IT related support issues and be the main point of contact for day-to-day communications with the external IT Company, Risk Advisory, and liaising between the team members and consultants.

The IT & Security Project Coordinator should combine a strong background in Information Technology with significant practical IT support, coordination and preferably information security & safety experience preferably in the non-profit sector.

This position is fully remote and can be done from any location with reliable internet service. It is open to nationals of any country. This position reports to the Head of Operations and has no direct reports.

For more information, please review the Applicant FAQs. Please submit your salary range for consideration.

The IT & Security Project Coordinator will be responsible for the following tasks:

Hardware and Software support coordination across the organization:

• Support the Head of Operations and Senior Leadership with setting and overseeing the implementation of the internal IT and security related strategic goals and objectives.
• Coordinate timely and proactive IT services and support for operating systems, hardware, software and network environment across various teams at ACLED in close collaboration with the external IT Company and Device provider.
• Work closely with DAAS (Device as a Service) provider, ensuring timely procurement of hardware, endpoint management, and prompt resolution of issues, in cooperation with the external IT Company, and in close collaboration with the Finance Department.
• Prepare documents, reports, or details for any procurements as directed by the Head of Operations.
• Coordinate and manage required renewals of hardware (laptops and mobile phones) and software (subscriptions, licenses) in a timely manner.
• Lead internal Project tasks as directed by the Head of Operations.

Liaise with the external IT Company and Risk Advisory to accomplish the following:

• Report, escalate, and update IT Tickets to the IT Company and ensure a prompt response towards daily operational issues across the organization.
• Implementation of new IT processes.
• Together with the IT Company and Risk Advisory coordinate and ensure information security and safety, including authentication, single sign-ons, and travel protocols.
• In close collaboration with the external IT Company and Risk Advisory, develop and further regularly update risk security policy(ies), security protocols and supervise their implementation.
• Provide oversight over the Risk Reference Sheet and together with the IT Company ensure the implementation of the recommendations within the Risk Advisory guide regarding information security and risk, for employees and contractors traveling to other locations.
• Promptly react to real-time in-person security and safety incidents and take any necessary steps together with the external IT Company and Risk Advisory to coordinate and drive appropriate response, including incidents connected to information security breach which may endanger physical safety of staff members.
• Engage in other ad hoc support tasks and occasional administrative and coordination tasks related to risk and technical security as directed by the Head of Operations.

Administration:

• Conduct the internal operational onboarding and offboarding technical procedures for all new hires and handover processes (add or remove from accounts).
• Work with external IT Company to:
1. Maintain Google Drive and update its permission settings across Drives.
2. Manage user and group accounts within Google Suite.
3. Coordinate and organize IT & security trainings where necessary.
• Closely work with ACLED departments to understand and respond to their IT needs.
• Manage usage, renewal and billing aspects of all third party applications and contracts related to IT & Security, and report to the Finance Department in case of required renewals.

Skills and competencies

ACLED is seeking applicants who have the following skills and experience:

• A degree or equivalent in computer science, information systems, data management, software engineering, or an equivalent information technology-related field.
• A minimum of three years of experience in the planning, coordination, development, implementation, maintenance, and support of information systems.
• Knowledge of incident management techniques and developing safety & security protocols to ensure staff’s physical security preferred.
• Previous experience working as IT & Security Coordinator / Officer with NGOs is preferred.
• Deep understanding of remote support tools and remote work.
• Knowledge of basic logistics & procurement principles, administration, document control, and the IT market.
• Excellent communicator with a sense of urgency.
• Experience in gathering, documenting, and analysis of information systems requirements.
• The ability to work independently, demonstrating creativity and problem-solving skills while following strict procedures, supporting multiple projects, and locations is essential.
• Fluency in English is essential, excellent written and spoken communication skills.

Applications:

To apply, please submit a CV and cover letter detailing qualifications and experience to career portal (https://acleddata.bamboohr.com/careers/149). Further information on the project is available online at acleddata.com. Applications will be reviewed on a rolling basis. Interested candidates are advised to apply early.