• Maintains daily communication with Contact Tracers, as assigned.
• Provides guidance to Contact Tracers to ensure that case interview activities are conducted, provides ongoing refresher trainings and in a confidential manner.
• Conducts case reviews with Contact Tracers to ensure comprehensive and high-
quality interviews, when necessary.
• Establishes schedules and check-ins with Contact Tracers and ensures appropriate monitoring of attendance and performance.
• Conducts routine quality assurance monitoring to ensure that data are appropriately collected; troubleshoots and follows-up on data errors.
• Collaborates with the appropriate New York City and New York State Contact Tracing efforts.
• Ensures the effective communication, acknowledgment and awareness of diverse health-related needs and concerns to cases and contacts.
• Analyzes trends in case and contact details, recognizes case issues, proposes solutions and appropriately escalates to management.
• Protects and maintains individuals’ privacy and confidentiality.
• Performs related work as assigned.
Minimum Qualifications:
• A Bachelor's degree from an accredited college or equivalent, plus three years of related experience.
• Three (3) years of full-time satisfactory experience in a public health or health program, with one (1) year of which must have been in a supervisory capacity
• Ability to be respectful, sensitive to and understanding of the diverse perspectives of individuals including contact tracers.
• Maintains a high level of confidentiality and ability to implement HIPAA and Columbia University guidelines and policies
• Proficiency in navigating computer systems; ability to learn new data systems quickly and to comply with data integrity and security to safeguard all personal identifiable information.
• Ability to demonstrate a professional, positive attitude and work ethic.
• Excellent interpersonal skills and ability to interact professionally with people from diverse cultural, racial, ethnic, gender, and socioeconomic backgrounds during a time of crisis and distress.
• Ability to show empathy and be nonjudgmental toward distressed individuals.
• Excellent organizational skills.
• Critical thinking and sound judgment.
• Ability to speak, read, and write English.
• Satisfactory completion of the online COVID-19 Contact Tracing Training Program
Preferred Qualifications:
• A nursing or master’s degree in health-related field is desirable but not required.
• Fluency in languages other than English a plus
Other Requirements:
• Local travel only
How to apply:
Interested candidates apply here: https://opportunities.columbia.edu/en-us/job/510642/contact-tracing-supervisor#